Effective Date: November 4, 2025
Panduranga Jewellers, Hangal

At Panduranga Jewellers, Hangal, we are committed to ensuring that every customer receives their jewellery safely, securely, and on time.
This Shipping Policy explains how we process and deliver orders placed through our website — www.pandurangajewellers.com or through direct communication with our store.

1. Delivery Availability

Currently, we offer:

  • In-store pickup from our showroom in Hangal, Karnataka – 581104
  • Domestic shipping within India through trusted courier and logistics partners

International shipping is not available at this time.

2. Order Processing Time

  • Orders are typically processed within 2 to 5 business days after confirmation and payment.
  • Custom or made-to-order jewellery may take 7 to 15 business days, depending on design and availability.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

3. Shipping Charges

  • Free shipping may be offered on select products or promotional offers.
  • Standard shipping charges (if applicable) will be displayed during checkout or communicated before order confirmation.
  • Any additional charges such as insurance or handling (for high-value items) will be informed in advance.

4. Delivery Time

  • Estimated delivery within 5–10 business days after dispatch (depending on your location).
  • Remote or rural areas may experience slightly longer delivery times.
  • We work only with reliable and secure courier services to ensure safe transit of jewellery.

5. Packaging and Security

All jewellery items are securely packed with tamper-proof and insured packaging to prevent any damage or loss during transit.
We strongly advise customers to inspect the package at the time of delivery and not accept any damaged or tampered parcels.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID and courier details via SMS, WhatsApp, or email (as provided during booking).
You can use this information to track your shipment until it safely reaches you.

7. Delays or Issues

While we strive to deliver on time, unforeseen delays may occur due to:

  • Weather conditions
  • Courier or logistics delays
  • Strikes or public holidays
  • Incorrect or incomplete address details

In such cases, our support team will keep you informed and assist in resolving any issue promptly.

8. Lost or Damaged Shipments

In rare cases where a package is lost or damaged in transit:

  • We will coordinate with the courier company to investigate and resolve the issue.
  • If verified, we will either replace the product or initiate a refund as per our store policy.

All shipments are insured until delivery to ensure your complete peace of mind.

9. In-Store Pickup

Customers can choose to pick up their orders directly from our store:
📍 Panduranga Jewellers, Near Old Salvatge, Hangal, Karnataka – 581104
You will be notified once your order is ready for pickup. Please carry a valid ID and order confirmation details when collecting.

10. Contact Us

For any shipping-related questions, concerns, or updates, please contact:

Panduranga Jewellers
📍 Near Old Salvatge, Hangal, Karnataka – 581104
📧 Email: info@pandurangajewellers.com
📞 Phone: +91 9620208168